Refund Policy

1. Why the organizer decides

Degis is not the seller. When you buy a ticket you are buying from the organizer running the event — Degis provides the page, the ticket and the gate, and the money goes to them, not to us.

The organizer is also the one carrying the cost of an empty seat. A warehouse party can resell a returned ticket in an hour; a plated dinner ordered the food a week ago. One rule imposed on both would be wrong for one of them, so each organizer picks the terms for their own event and has to live next to them on the ticket page.

2. The policies an organizer can choose

Every deadline is measured back from the moment doors open, so if an event moves, the refund window moves with it.

• No refundsThis organizer does not offer refunds.
• Up to 30 days beforeRefundable until 30 days before the event starts.
• Up to 7 days beforeRefundable until 7 days before the event starts.
• Up to 24 hours beforeRefundable until 24 hours before the event starts.
• Any time before doorsRefundable any time before doors open.

An organizer may always be more generous than their own policy. They cannot be less generous: once an event is published, the policy can be loosened but never tightened, because you bought under the one that was showing at the time.

3. If the event is cancelled

You get everything back, including the Degis service fee. No policy overrides this and “no refunds” does not apply to it. A refund policy governs a ticket you were given and decided not to use; if the event does not happen, you were not given anything.

Degis gives up its own fee in this case so that the amount you receive is the amount you paid.

4. What you get back, and what you do not

On a refund you ask for inside the organizer’s window, the ticket price is returned and the Degis service fee is not. The exact figures are shown on your order before you send the request, so there is never a number to discover afterwards.

The service fee pays for taking the payment, issuing the ticket and running the gate — work that was done when you bought, and that the card networks and payment providers charge us for whether or not the ticket is later returned.

Free tickets and RSVPs involve no money and so have nothing to refund. Cancel them from your account so the place goes back to somebody else.

5. How to ask, and how long it takes

1. Open the order in your account and choose Request a refund. If the option is not there, the page says why — the window closed, the event has started, or the organizer does not offer refunds on that event.
2. The organizer has 5 working days to answer. The deadline is shown on your order from the moment you ask.
3. If they approve it, the money is returned to the payment method you used. Your tickets are cancelled at the same moment and stop working at the gate.
4. If they decline it, you are told, with their reason, and your tickets stay valid.

Once sent, a refund usually takes 5–10 days to appear. That part is your bank or wallet provider, not Degis — we have no way to make it land sooner.

6. How the money actually travels back

Degis never holds ticket revenue. It goes to the organizer when you pay, which is what makes this section worth reading: a refund is money coming back out of their account, not out of a float we are sitting on.

United States. Card payments run through Stripe. The refund is issued against your original card and the organizer’s share is reversed out of their connected account in the same operation.

Ethiopia, paid through Chapa. telebirr, CBE Birr, M-PESA and card payments taken through Chapa are refunded through Chapa, back to the account the payment came from.

Ethiopia, paid straight into the organizer’s account. Some Ethiopian organizers take payment as a direct transfer to their own telebirr or bank account, with Degis only confirming that the transfer happened. Degis never touches that money and has no instrument to send it back — so events sold that way cannot offer refunds, and they say so on the ticket page. An organizer who wants to offer refunds has to take payment through Chapa instead.

7. What Degis does and does not decide

Degis does show the policy before you pay, enforce the window, stop an organizer narrowing their terms after you have bought, run the refund at the payment provider, cancel the tickets, and keep a record of every request and its outcome.

Degis does not decide individual requests. Each one is the organizer’s to approve or decline, and Degis does not overrule them. If you believe an organizer has broken the policy they published, contact us — a published policy is a term of the sale, and we will take it up with them.

8. Your rights outside this policy

Nothing here limits rights you have by law. In Ethiopia, consumer protection law gives you the right to a refund for a service that was not delivered. In the United States, you keep whatever rights your card issuer or state law gives you, including the ability to dispute a charge with your bank.

If you are considering a dispute, ask us first. A dispute takes months and can be decided either way; a refund request is answered in 5 working days.

9. Organizers

Choosing a refund policy is part of creating an event, and the choice is published with it. You answer every request within 5 working days. If you cancel an event, every buyer is owed the full amount they paid including fees, and Degis gives up its fee to make that whole.

A refund you approve is taken out of your share of that sale. The service fee the buyer paid is not returned to them and is not returned to you.

In the United States this is why each event pays out a few days after it finishes rather than as tickets sell. The money is yours throughout and sits in your own Stripe account — the wait is so that a refund has somewhere to come from rather than leaving you overdrawn. Your payouts page shows what is due and what is still being held.

10. Getting in touch

Email support@degistickets.com with your order number. It is the eight characters shown at the bottom of your order.